faq
What makes PetGroom Hub products different?
At PetGroom Hub, we focus on safe, easy-to-use, and high-quality grooming tools that make caring for your pet simple and stress-free. Our products are designed to deliver professional results at home — perfect for both new and experienced pet parents.
Are your grooming tools safe for all pets?
Yes! Our grooming tools are suitable for dogs, cats, and other furry friends. Each product is designed with your pet’s comfort and safety in mind, using gentle materials and ergonomic designs.
Do your nail trimmers work for all sizes of pets?
Absolutely. Our best-selling Pet Nail Trimmer includes features suitable for small, medium, and large pets. It’s designed for quiet operation and precise trimming — ideal for nervous pets too.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking details. You can use that link anytime to monitor your delivery status until it arrives at your door.
What is your return and refund policy?
We want you (and your pet) to be happy! If you receive a damaged or faulty product, please contact us within 7 days of delivery. We’ll arrange a replacement or refund based on your situation. (See our full Refund Policy for details.)
How long does shipping take?
We offer flat-rate shipping across all orders. Most items are processed within 1–2 business days and delivered within 5–10 days, depending on your location.
Do you offer discounts or promotions?
Yes! New customers can enjoy 20% OFF their first order when joining our Grooming Club newsletter. We also run special promotions on best-sellers — keep an eye on our homepage or subscribe for updates.
How can I contact customer support?
You can reach our friendly support team any time at support@petgroomhub.com. We’re always happy to help with product questions, orders, or recommendations for your pet’s grooming routine.